FAQ's
We
try to anticipate questions you might have about our PRODUCTS / SERVICES
and provide the answers here. If you need additional information send
us an email to info@annihilatorcustoms.com.
Q. It has been awhile since I placed my order and dont have an update, what is going on?
A. Your
order might be delayed for a few reasons. Most likely is due to a
back-order of one of the products you ordered. If you have any
questions please give us customer service department a call.
Q. I do not see what I want online, can you guys special order it?
A. If
you do not see something you need on our website, we can possibly
special order it for you. Please contact our sales department and
someone there will be able to assist you.
Q. I want to do a group buy, can I get a discount?
A. Yes,
to set up a group by, you must first contact our sales department and
get details of the group buy. We will provide you in detail of the
prices and what you need to do.
Q. How do I get a sponsorship?
A. For
sponsorships, please submit an application via e-mail. Once the
applications are returned, we will resubmit it through to our
thrid-party investors whom shall determine the status for you request.
Please do not contact us furthermore for the status, as this
information is not given to us. If chosen, you shall be contacted
directly through the contact information you provide to us.
Q. Can I mix-n-match a Bodykit?
A. Yes,
you can mix-match a kit and still receive a full kit discount. For a
price quote on a mix-match kit, please contact our sales department.
Q. Why is the product I order suddenly on back-order?
A. Back-orders
occur very suddenly and often times without prior notice. If the
product you order was not on back-order at the time you placed you order, it
does not mean it will not go on back-order at a later time. Please contact our
customer service department with any questions.
Q. The product I got does not look exactly like the way I see it in the pictures?
A. The
cars we use in our ads are all custom show cars. Due to the variety of
custom modifications done to them, the results may differ from the
pictures. As always, pictures are for illustration purposes only.
Generally speaking, the core styles will be the same.
Q. Do your products come with warranty?
A. All
products come with a limited manufacture warranty. The warranty does not cover
shipping damages but most definitely customer satisfaction. Once the products have been
altered in any way, the warranty is voided.
Q. Do the bodykit side skirts/fenders come as a pair?
A. Yes, all side skirts and fenders come as a pair, only.
Q. Are your products street legal?
A. Some
of the products we provide are for off-road use only. Please check with
your local police department for laws governing your area. We are not responsible for laws and regulations pertaining to your specific area.
Q. If you don’t make a body kit for my car, can I custom fit another kit on there?
A. With
the right amount of time and the Annihilator Team, anything is
possible. However, it has been seen over the years that doing custom
installations such as this can alter the structure of the body
kit. Please ask all necesary questions and receive all information
before proceeding with the modification. A member of our service department can assist you with this.
Q. Do your kits parts come painted?
A. No,
our parts do not come painted unless explicitely stated otherwise. Since the possibility of different shades
of each color, it is almost impossible for us to color match your car,
when your car is not sitting in front of us. Thus we recommend you make
an appointment to have the kit prepped, primed, and painted by our custom labor technicians.
Q. Are there pre-drilled holes or mounting hardware included with products?
A. Some
of our most popular brands come with everything necessary to install. Please ask about it when speaking with a sales rep.
Q. I emailed you yesterday, why have I not received a response?
A. Due
to large amount of emails we receive each day, we might not be able to
respond immediately. We treat all our customers the same, so we must
answer our emails as they come. Please allow us ample time to reply to
all emails.
Q. I left a message yesterday, but I have not received a return call, why?
A. Due
to large amount of messages we receive each day, we might not be able
to respond immediately. We treat all our customers the same, so we must
answer our calls as they come. Please allow us ample time to respond to
all messages.
Q. I want to set up a wholesale account, what should I do?
A. Give our wholesale department a call, and request for an application for wholesale accounts and ask for details.
Q. I do not have a business check, what can I do?
A. To
set up a wholesale account, you must be able to show us that you have a
financial business account, such as a check, savings, or credit card
account. Account must be in the business or owners name.
Q. I ordered two days ago, but I still have not received my tracking number, why?
A. Tracking
numbers are provided once the products have been picked up by the
shipping company. Only after then, can we provide you with a tracking
number. Our orders take roughly 24-48 hours to process.
Q. The driver is at my door step, what should I do?
A. Check
the package and its contents for any major damages. If the products are
all there sign the bill of lading. If any damages or problems are found
make note of it before signing. If you have any questions or problems,
please contact us.
General Questions
Q: What is FRP?
A:
FRP stands for Fiber Reinforced with Plastic, it is one of a few
minimum standards for our bodykits. FRP products are strong and
durable, yet light-weight and flexible.
Q: How can I view the status of my order?
A:
Go to the Customer Service, Account Information page. This page lists
all your orders. Click the date of the order whose status you wish to
view.
Q: What are your shipping costs?
A: You can view an
estimate of shipping costs by viewing your cart. However, final
shipping costs will be displayed on the Invoice you see before
confirming your order.
Q: Do you have any catalogues?
A:
Unfortunately we do not, our store carries thousands of products from
many manufacturers, and we only have catalogs available for in-house viewing.
Q: Are your Bodykits stuff like the “Blue Class” stuff?
A:
Our products are beyond the quality and hype of the “Blue Class” body
kits. We strive to present ourselves with an honest image, and only
provide parts that are up to standards for aftermarket use. It is in
our interests to sell you products that are dependable and we are not
simply just selling a product but also our name and our guarantee to
provide customer satisfaction.
Q: Can I pick up my order?
A: Yes, you may set up a pick-up, or will call for your order, please contact us first to make arrangements as your product may not be at our local store or warehouse.
Q: What kind of fiberglass do you guys use?
A:
All our products are made with the highest quality standards: Strong,
durable, smooth surface, and great fitment. We call our material FRP
(fiberglass reinforced with plastic). However, some kits have upgrades
available also. Please ask your sales reps for details.
Q: Do you price match?
A:
Our company strives to provide quality products at affordable prices.
We guarantee lowest prices against our competitors. Simply give us a
call to get a possible price matched quote/price beat*
Q: What if I get my product and I don’t like it, can I return it?
A:
If you received you product and you are not 100% satisfied, simply
repackage the product in its original packaging, and return the product
along with the receipt within 5 days after you receive it and we will
give you a full refund of the product price. No receipt, no refund.** Prior arrangements must be made for all returns.
Q: Do most the part come as a pair (left/right)?
A: Yes, unless specified, most parts come as a pair, only.
Q: I want to set up a wholesale account, what should I do?
A: Give our wholesale department a call, and request for an application for wholesale accounts and ask for details.
SHIPPING
Q: Why is it more expensive to ship to a residence for oversized items?
A:
Majority of our shipping on oversized items is delivered by a freight
truck. Due to the size of the trucks, the shipping company prefers not
to travel on smaller residential roads. The shipping company thus
charges an additional charge whenever the destination is to a residence.
Q: Why can’t I get my shipping charges back?
A:
All shipping charges are paid to the shipping company, thus we do not
return or refund any shipping charges that has been used.
Q: Do you provide COD?
A: No, all purchases are made on a pre-pay bases. Orders must be paid in full before they get processed.
Q: I ordered two days ago, but I still have not received my tracking number, why?
A:
Tracking numbers are provided once the products have been picked up by
the shipping company. Only after then, can we provide you with a
tracking number. Our orders take 24-48 hours to process.
Q: What do I do with the tracking number?
A: Please contact the shipping company and provide them with the tracking number to find out exactly where your products are.
Q: The driver is at my door step, what should I do?
A:
Check the package and its contents for any major damages. If the
products are all there sign the bill of lading. If any damages or
problems are found make note of it before signing. If you have any
questions or problems, please contact us.
Q: Are your products insured during shipping?
A: Yes, all our products are insured during shipping.
Q: How long is shipping?
A:
Actual shipping time from our ware house to any destination in the US
is approximately 3-5 business days. The total shipping time can vary
according to the availability of the products ordered, and warehouse
that it is being shipped/drop shipped from. Aswell as time of day the order is placed. Our orders take 24-48 hours to process.
Q: Do you do any kind of express shipping?
A:
If you are in need of a product immediately and do not mind the extra
expense, we can set up a faster delivery upon request. Please contact
us for further details.
Q: How come I can not get a shipping quote for Hawaii, Alaska, or anywhere out of the U.S?
A:
Simply because shipping to outside of the US varies according to the
destination. If you are interested in getting a price quote, please
contact our sales department for a quote. Be sure to provide the full
address.
Q: I got my order and I signed for the product, but now I noticed there damages to it, can I return it?
A:
If at the time you received the products and no signs of damages were
noted down on the delivery bill, the products cannot be returned. Once
the package is received and signed as clear by you, our insurance with
the shipping company is complete. You can however, make a claim with the
shipping company directly.
INSTALLATION
Q: Do you guarantee fitment?
A:
Unfortunately we do not guarantee fitment on any custom part, unless it is a oem-replacement. All our products are made to
the closest OEM standards possible. Also with the vast possibilities of
why products do not fit perfectly, such as accidents, heat, poor
installation, etc, it is very difficult to guarantee perfect fitment.
We do however guarantee satisfaction on our products, so for any
reason you are not satisfied with what you ordered, simply return it
within 5 days of receipt, and we will refund you the product price in
full. **Must make prior arrangments with a sales rep. Our in-store policy is to guarantee fitment on any custom part as long as we do the labor, or we do whatever it takes to resolve the matter.
Q: Can you install the products for me?
A: We can install most the products for you, but you must make a reservation with our shop first before you come for installs.
Q: Do I need to remove the reinforcement bar when installing a bodykit?
A:
The removal of the reinforcement bar may be necessary for the fitment
of our aftermarket products. In some instances the reinforcement bar
may only need to be trimmed down for fitment of our products. A professional shops assistance is recommended.
Q: Do your parts come with hardware and instructions?
A:
Some of our more common parts come with instructions and hardware.
However, we still recommend having a professional shop with
experience in these products to perform installation. Contact our store for an installation quote.
Q: Is it hard to install your products?
A:
For an experienced technician, it is very simple to install our products.
This is not always the case for shop/body shops that have no experience
in installing after market parts. Even though you might feel you have
the experience and knowledge to install it yourself, we do not
recommend for any of our customers to install the products themselves.
Please be advised that our recommendation is to take it to a
professional. Contact our store for an installation quote.
Q: What kind of shop should I have my part/bodykit installed by?
A:
When looking for a shop/body shop to install your parts, look for one
with experience in doing such installations. A body shop with 30 years
experience in doing collision work but no experience in aftermarket
parts is not recommended. It would be better to take the part/bodykit
to a body shop with just 2 years in business but specialize in
installing aftermarket parts. You may contact our main store for
further details or recommendations.
PAYMENT
Q: What if I want to have the products shipped to an address different from the billing address for my credit card?
A:
To prevent fraud, we must ship all products to the billing address of
the credit card used. If you want we can set up an alternates shipping
address only if it is to a legitimate business.***
Q: Do you do Western union?
A: No, western union is not an option for payment.
Q: Why do you ask for the credit cards customer service number?
A: To prevent the use of fraud over the internet, we need this number to verify all information provided to us.
Q: I do not have a credit card what other forms of payment do you accept?
A:
We accept money orders, cashiers checks, personal checks, and cash.
Please note, that any other method other than what is accepted over
this site may delay your order. Please do not send Cash in the mail.
*Price
matching will only be provided, if the customer can provide a name and
company that gave them the price. We do not attempt to price match with
any auction sites, or clearance/sale prices. Rules and regulations are
subject to change.
**Refunds are on the product prices only. SHIPPING CHARGES ARE NOT REFUNDABLE.
***Home business does not apply.
Copyright © 2001-2010 Annihilator Customs INC.
